As a nurse, Caroline goes out of her way to ensure her patients and their family members are comfortable, and this work is frequently recognized by her patients. She provides reassurance to all around her, as seen by one patient who witnessed her assisting another nurse with an IV, comforting the patient in the process. Another patient commented that, despite her long shift, Caroline cared for each patient at the end of the day as if it was her first and only.
A true patient advocate, Caroline’s experience and passion inspire her to be a champion for patient safety and experience. She has designed many solutions to improve patient paperwork and flow, and specifically has taken point on providing a consistently positive experience for repeat pain management patients.