As a Circulation and Recovery Nurse at San Antonio Endoscopy Center, Kaitie is someone who steps up to challenges. Kaitie has felt an even greater need to care for patients during the pandemic. Her compassionate, warm and innovative spirit earned her the title of Patient Experience Champion for the facility. From reassuring a patient that he/she is safe upon waking up from surgery, to implementing “Care Cards” to foster a positive experience and hosting daily huddles to celebrate patient comments and discuss opportunities, Kaitie upholds the pillars of USPI’s Mission and Be KIND culture. The Administrator at her facility noted, “[Our patients] leave the facility feeling renewed simply by being in her presence and having the honor of being exposed to her awesome attitude!”